Last updated: 7/29/25
Please read these Terms of Service ("Terms") carefully before using our website or purchasing any services or products from us. By accessing our site or placing an order, you agree to these Terms.
We provide digital and physical products, including:
These Terms apply to all of our offerings, even if not actively advertised on the website.
We provide:
Project or product details will be defined in your quote, proposal, or invoice.
All services and products are billed in advance. App and website projects may be broken into milestones. Hosting is billed monthly or annually. Gaming PC orders require full payment upfront.
No refunds are offered once development or building begins, except as required by law. Late payments may result in paused or terminated services.
You retain ownership of any original content you provide (text, images, branding). After final payment:
We aim to provide at least 99.9% uptime per month for hosted websites and apps. We monitor server performance and fix any downtime issues as quickly as possible.
Support is available during our business hours: [Insert your hours, e.g., Mon–Fri, 9AM–6PM].
We try to respond to requests within 24–48 business hours. Emergency issues may be prioritized at our discretion.
We are not responsible for any loss of profits or data resulting from downtime or service interruptions.
We take reasonable steps to secure all hosted websites, servers, and data using industry-standard practices.
However, no system is completely secure. We are not liable for data breaches, hacking, malware, or cyberattacks that are beyond our control.
If an issue occurs due to an error on our end (e.g., bugs, accidental deletion, misconfigurations), we will fix it as quickly as possible. Our total liability is limited to the amount you’ve paid us in the last 3 months.
You agree to:
If you go unresponsive or delay the project significantly, we may pause work or cancel services.
All PC hardware is tested before delivery. Any defects or hardware issues must be handled through the manufacturer’s warranty process. We do not offer extended or in-house warranties unless stated otherwise.
You are responsible for proper use, setup, and maintenance of your system.
You may cancel any service by contacting us in writing. We may also suspend or terminate services if:
Upon cancellation, and if your account is in good standing, we may provide you with a copy of your project files or data, when possible.
We are not responsible for:
Our total liability for any claim is limited to the amount you’ve paid us in the past 3 months.
We may update these Terms at any time. We will post changes on this page, and your continued use of our services means you agree to the updated Terms.
If you have any questions about these Terms, please contact us at: zax-Support@zax-online.com